Returns Policy

At Walter Geerings, we take great pride in providing our customers with high-quality products and exceptional service. We understand that sometimes, despite our best efforts, issues may arise with your order. Rest assured, our experienced team is here to assist you every step of the way to ensure a swift resolution.

Handpicked Orders for Optimal Condition

Our dedicated team of professionals meticulously picks and packs each order by hand. This extra care and attention to detail ensure that your goods are delivered to you in the best possible condition. We strive to maintain the highest standards throughout our fulfillment process to guarantee your satisfaction.

Contact Us for Assistance

In the unlikely event that you encounter any problems with your order, we kindly request that you contact us immediately. Promptly notifying us of any issues allows us to address and resolve them efficiently and effectively. We value your feedback and are committed to ensuring your complete satisfaction.

Return Process

Returns can only be accepted by prior arrangement with our team. To initiate a return, please contact our customer services department at 01233 658085. Our friendly and knowledgeable staff will guide you through the return process and provide you with the necessary instructions.

Please note that refunds can only be issued if the return has been authorised by us. We ask our valued customers to follow our return procedure diligently to ensure a seamless and hassle-free experience.

Customer Support

Our dedicated customer services team is available to assist you with any questions or concerns you may have. Whether you need guidance on initiating a return, have inquiries about our products, or require further assistance, our knowledgeable staff is here to help. Please don’t hesitate to reach out to us at 01233 658085.

We greatly appreciate your trust in Walter Geerings, and we are committed to ensuring your satisfaction. Our returns policy is designed to provide you with the necessary support and solutions in the rare event that issues arise. We value your feedback and look forward to serving you with excellence.

Thank you for choosing Walter Geering.


Look out for our these Eco Credential Icons when you shop the site!



With Recycled Wood Pulp & Bamboo

With PCR Plastic

With Prevented Ocean Plastic

With Wheat Straw


With Organic Argan Oil

Vegan Friendly

Not Tested On Animals

Paraben Free

Made In The UK